The Inspiration Award.
The Inspiration Awards recognize selected employees who are Inspired to Serve every day, all year long. Any employee can nominate a co-worker for this award, which is presented during a ceremony at the Annual CRC Summit.
- COMMON PURPOSE AWARD: This award is given to an individual who embodies our common purpose of “creating joy and peace of mind for residents and their families by providing a better way of life.” This individual inspires by being an example for others in all four Service Standards.
- SAFETY AWARD: This award is given to an individual who is inspired to serve and inspires others by providing an environment that uses training, reporting, and analysis to foster a culture where no one gets hurt.
- COURTESY AWARD: This award is given to an individual who is inspired to serve and inspires others by providing an environment that is respectful, helpful, and patient.
- RESPONSIVENESS AWARD: This award is given to an individual who is inspired to serve and inspires others by taking timely, appropriate action with communication and follow-up support.
- IMAGE AWARD: This award is given to an individual who is inspired to serve and inspires others by providing a clean, professional, and welcoming environment for everyone.
Here is a list of this year’s winners:
Tom LaneCommon Purpose Award
Tom Lane became a receptionist at the front desk a year ago after a long career in security at Covenant Village of the Great Lakes. He does most of the training to share with others the way he supports the residents and Covenant Village as a whole. He predicts issues that might arise before they happen. Then he communicates with the staff so they know what’s coming. And he always puts a genuine smile and warm heart into every communication. Tom deserves the Inspired to Serve Award because he lives out the common purpose each and every day. He exemplifies the concept of customer service, going above and beyond in his job every single day.
Patricia DooleyResponsiveness Award
Patricia Dooley is unit coordinator for the health center at Covenant Village of Cromwell. Inspired to Serve is the essence of who she is each and every day. Pat’s location at Covenant Village happens to be right at the front desk, so she runs into a lot of unexpected challenges on a daily basis. One day, they we were having a career fair and one of the people helping to put on the career fair was absent unexpectedly. Pat took it upon herself to jump right in. She gathered all the applications, created a sign-in sheet, and directed all the candidates to where they needed to go. She quickly identifies needs and freely shares ideas and suggestions for making the situation better. She offers assistance to everyone and always takes the initiative.
Maude EglausCommon Purpose Award
Maude was selected for an Inspiration Award in the Common Purpose category. As a certified nursing assistant, she has created joy and peace of mind for residents, families and staff at Covenant Village of Florida for the past 15 years. She is an expert in understanding people’s needs, and even in the midst of challenges, is gentle and Christ-like as she cares for others. Helpful, kind and attentive, her giving spirit is also shared with her coworkers. As a natural leader at the care center, she guides and mentors new employees as they learn to inspire to serve each day. Her dedication is truly an inspiration to all and reflects Covenant Retirement Communities’ mission statement to follow the great commandment to love and serve God, and one another.
Margo BuleCommon Purpose Award
Margo is a great ambassador for Inspired to Serve because she really does put into practice each of the service standards of safety, courtesy, responsiveness, and image. She exemplifies the Inspired to Serve culture through her energy and enthusiasm and how she creates joy for residents and fellow employees.
She has a positive outlook and everyone who comes in contact with her comes away with a smile and a feeling of joy in their hearts because this feeling of hers is contagious. Her friendliness, intelligence, nonstop vitality and ability to make life enjoyable and meaningful for all residents are positive influences on everyone’s lives. Margo doesn’t just go the extra inch, she goes the extra mile, which makes her community a great place to live and a great place to work.
Janette GetgenSafety Award
Janette Getgen is an administrative assistant at Mount Miguel Covenant Village, where she does everything with a smile and efficiency. She is known for her organizational ability when scheduling appointments, and especially for the way in which she interacts with residents as she deals with them on a daily basis. She is admired for her compassion, kindness and general spirit and is willing to drop anything she’s doing to just lend a hand, help out staff or answer a question, regardless of how busy she is. As someone who truly embodies Covenant’s Inspired to Serve culture, she makes you feel extraordinarily special, as if you are the most important person in the world at that moment.
Janel WirtaCourtesy Award
Janel was selected for an Inspiration Award in the category of Courtesy. Even though it’s sunny almost every day, she seems to bring a special brightness wherever she goes at Covenant Village of Florida. She greets everyone with a cheerful “hello” and a friendly smile and takes time to see how they are doing. By sharing who she is in what she does every day, she transforms lives and instills the confidence in residents that enables them to get out of their comfort zone, to try new things, and have fun as they exercise. With her encouragement and compassion, residents are now focused on what is possible, and even surprise themselves in what they achieve. Her love and care for those around her creates joy and peace of mind every day, and inspires others to do the same.
James HarrisSafety Award
James Harris exemplifies the compassion and kindness that Covenant Village of Cromwell expects from every member of the staff. His record of maintenance work orders shows how many people request Jim when they need a repair or a driver. In addition to his gift for maintenance, for caring, for being with people, his passionate way of helping people goes beyond just being sympathetic. One snowy night, he got permission from the staff and drove 30 miles to New Haven to pick up a stranded resident who came in by train from Washington. Then he refilled the gas tank in the company vehicle to make sure the next driver would have enough gas to get home. Jim is a very positive person who wears a smile as he works throughout his day. He is always thinking of others and anticipating their need. He takes action to help, regardless of the problem and regardless of how large or small the problem is.
Ellyn RothImage Award
Ellyn Roth is so enthusiastic, it’s contagious. She works in the fitness center at The Holmstad, where she inspires residents to work out, get fit and have fun. She inspires others by being warm, welcoming, positive and genuine. She encourages people to have fun, to try things they’ve never tried before, and really celebrates their success when they achieve things they didn’t know were possible. She welcomes every guest, staff member, resident, and family member who walks into the fitness center. Ellyn also volunteered for the daunting task of running the Christmas Open House, which is a huge community event and takes months of planning. She did it joyfully and didn’t miss a single detail, and it was one of the best events we’ve ever had.
Adrian UrsacheCourtesy Award
Adrian has been recognized for embracing the culture of Inspired to Serve by demonstrating courtesy—day in and day out—to residents, families and staff at Windsor Park. He always has a smile on his face and starts every morning by asking what he can do to make Windsor Park a better place for residents and staff. He’s a very courteous person—you can hear it in his voice when he’s talking to someone, and you can also see it when he’s dealing with someone. Cheerful, thoughtful and kind, he reaches out, cares for, provides for and inspires everyone around him. He always takes time to make people feel that they’re being listened to and that their questions are answered. He also serves as a SAIDO supporter, and makes the sessions so enjoyable that participants never want to miss out!
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